Are You Likable?

Are you likable?

Seriously? You ask.

Seriously.

Over the years, the one thing that I’ve seen that might be the factor that beats out talent is Likability. I can’t explain it, but if people like you, they tend to trust you – and if they trust you, you usually end up with their business. This may be the ONE thing that leads you to all the business you ever wanted. So are you likable?

I don’t want this to read like it’s some quick way to manipulate your potential clients at all. That’s not what this is about. My purpose of this article is that all of us, as humans, would take a look at ourselves, our morals, our beliefs, etc. and see if what we really believe about ourselves is reflected out in the “business world.”

Is it true sometimes we just need someone to come in and do the job? Sure. I heard a sermon one time where the pastor said, “Just because you’re a Christian Plumbing Company, doesn’t mean I want you to fix my pipes. I want the guy that can come in get the job done and go.” I get that (in some respects), BUT I do feel that if you are building a relationship with a person or business there needs to be a little bit more than the “I can get the job done” persuasion. There are hundreds of folks that can probably solve that businesses problem(s), but what separates you from them is they aren’t YOU. You are unique and so make them realize that.

“Some people are just likable,” you say? I would agree with that statement. But why don’t you think you are? Is it you’re not a people person? Well, I hate to say it, but you’re not being hired by a wall, you’re being hired by a human. So become a people person. Even when it feels weird to be nice, be nice and see what happens. Show your passion for what you do. If you lack in that area, then you probably don’t believe in what you’re selling. And if you don’t believe in what you’re selling, then you’re probably in the wrong business. Just saying.

I feel that there is something in all of us that wants to embrace people more, but we’re a little scared to show our true selves. Let me say, you can still be yourself and act as a professional simultaneously. People want authenticity more than you think.

So, If you’re into handwriting thank you cards after an introduction, DO IT! If you’re the type that calls instead of emails DO IT! If you like to have a good laugh to break the ice, DO IT! If you like to tell people “God Bless You,” DO IT! Whatever the case be respectful, be professional, be genuine, be YOU, but more than that…be a LIKABLE YOU.

Why Newness Creates Momentum

Years ago I was at a conference where Andy Stanley was speaking. Most people in my neck of the woods know who Andy is, but in case you don’t, he’s the lead pastor of North Point Community Church and speaks a ton on leadership. His whole message, in this particular session, was about how NEWNESS spawns MOMENTUM. At the time, I thought it was a pretty good talk and all. I mean I enjoyed how he communicated and I left with feeling like I learned something that could be applied at our church plant. Now years later, I came across the same talk on YouTube and let me tell you… it kind of blew my mind. First off, I’m a business owner of 5 years now. So, this message, although he was speaking mainly to church leaders, had a ton of validity and was very applicable to my own business.

MOMENTUM has many synonyms. Energy, Force, Power, Strength, Thrust, Speed, Velocity just to name a few. Not only are most of these positive words, but Andy gives momentum this  definition: “Forward motion fueled by a series of wins.” I really love that.

So, how do we get started into this “series of wins?” In the area of business, it may sound simple but create something NEW. Andy goes on to say, “Momentum is never triggered by tweaking something old, it’s triggered by introducing something new. New, Improved, Improving (He states throughout his message) BUT It must be a noticeable improvement over the old.” He states, “New does not guarantee sustained momentum but it is essential to trigger it.”

Have you ever noticed why so many brands create new products and packaging with “New Formula” or “New and improved ___” on it. It’s great marketing that gets the consumer to try their new product(s). They want you to know “We’ve been working on it to make it better!” or “We’re so committed to making sure that you will keep coming back to buy our products, we are every once in a while going to add products or change it up and make it better.”

So what’s the point? The point is, if your organization is lacking momentum and you can’t figure out why, do something NEW and DRASTICALLY different. Even if it’s you going away for a while and being a little silent and then reintroducing yourself to the world as better or newer…do it! What do you have to lose?….except your momentum!

Budget Busting

Do you have a hard time getting a budget from potential clients? It just might be the most frustrating part of business no matter what industry you work in. Let me give you an example of a typical “prospect” phone call:

Caller: “Hi! We’ve got a brand new product we want to bring to the market place and we need all sorts of marketing to get this thing off the ground!”

You: “Great! What are your needs?”

Caller: “Well, first we need to get some branding done with a logo. Then we need to create the packaging for the product. We’ll definitely need to get some product photography taken for the website and collateral pieces. OH! And we’d love to shoot a video for the launch of the product! Can you help?!”

You: “ Of course we can! What kind of budget do you have?”

Silence for a few seconds.

Caller: “Well…We’re not sure at this point. We don’t want to break the bank because we’re just starting out, but we have some funding. Can you send us a quote?”

You: “Sure thing. I’ll get you one by the end of the day.”

Caller: “Great thanks! I look forward to it!”

You send quote as promised and 5 days go by and you haven’t heard back. So you email or call the Prospect. 

You: “Hey there Mr. Prospect, I just wanted to reach out because I haven’t heard from you since I sent you the quote.”

Caller: “Yeah, that was a lot more than we wanted to spend, but thanks anyways!”

Click…

Ouch. You’ve just spent probably a couple of hours of time, that you’ll never get back – talking on the phone doing “discovery”, and then budgeting… for nothing. Why? All because the prospect wouldn’t give you a number they were comfortable being in. Let me just say, IT SHOULDN’T BE THIS WAY. Time is way too precious! So let me offer a quick piece of advice that someone once gave me that they called “Budget Busting.”

Let’s have a “redo” of the previous fake call. 🙂

Caller: “Hi! We’ve got a brand new product we want to bring to the market place and we need all sorts of marketing to get this thing off the ground!”

You: “Great! What are your needs?”

Caller: “Well, first we need to get some branding with a logo. Then create the packaging for the product. We’ll definitely need to get some product photography taken for the website and collateral. OH! And we’d love to shoot a video for the launch of the product! Can you help?!”

You: “ Of course we can! What kind of budget did you have in mind? Because there’s all sorts of very cool things we can do to get you to your goals.”

Caller: “Oh really? Well, we’re really not sure, but we have some financial backing.”

You: “Ok, so are you thinking like a couple of hundred thousand dollars, because we could really go BIG with a budget like that.”

Caller: “Oh gosh no!”

You: “Haha…Just kidding! No, seriously is it around $100,000, because we’ve done some pretty outstanding product launches for this budget range.”

Caller: “No that’s way too much”

You: “Oh ok, are you more around $50-75,000 range? This is still a very good budget for a project like yours…

Caller: (interrupts) “We’re thinking around $30,000 for the whole thing.

Ding, Ding!

You: “Ok, great! Now let me tell you what amazing things we can do for you with that budget.”

Do you get it? Everyone has a budget in mind. No matter what they say. 

*Also, if there’s a particular service you sell like web design for example, tell them right off the bat “Our website’s start at $_____.00” That way you can filter out anyone that can’t afford your service(s). You don’t waste their time nor yours.

So, next time you’re trying to size up a potential client, follow this simple formula called “Budget Busting.” It may take some practice, but once you get it….you’ll get them!